We care about your experience and want to ensure you’re happy with your Rosita® products.
Please let us know if you would like advice or suggestions about how best to use the product by contacting Customer Service.
If you believe your purchase warrants a refund, we are happy to accept returns for items received within the last 30 days that are unopened.
We will provide you with an RA number for the return of your order. We will not accept returns or issue refunds if you have not received an RA number from Customer Service prior to your return.
Please contact Customer Service for your RA number at ask@rositausa.com or 1-888-778-3179. Or head to our Contact us page here to send us a message: https://www.rositausa.com/pages/contact-us
Once you have obtained your RA number from Customer Service, please return your item(s) to the following address:
Kaerwell/Rosita
ATTN: RA#
7590 Currency Dr
Orlando, FL 32809
Please make sure to include your RA number in the Attention line on your return shipping label, and include your RA number inside of the package containing your items for return to Rosita®. If this is not included, we will be unable to issue you a refund for your items.
Once received we will issue a full refund to the payment method used at the time of purchase. There are no restocking fees. You are responsible for paying the shipping cost to return the product back to us. Please note, depending on your card provider or financial institution, it may take 3-5 business days for the funds to be reflected in your account.
Returns must be processed by our warehouse before refunds can be applied, which can take 1-3 weeks once received at our Warehouse. You'll receive an email confirming your refund once this has been completed. Returns may only be accepted for items received within the last 30 days, and that are unopened.
Please note, we do not offer exchanges due to taste or an incorrect product ordered. Please doublecheck and verify your products in your cart before finalizing your order.
Amazon:
If your order was placed through Amazon, you will need to contact Amazon directly to inquire about their return/refund procedure.
If you have an issue with your product or have any questions about its usage, please reach out to our customer service department at ask@rositausa.com, where we can serve you and help to resolve your issue.